BEFORE WRITING THE. MESSAGE BELOW I CONTACTED CHARTER AND THEY AGAIN STATED THAT THERE IS NO INTERNET SHORTAGE IN MY AREA. IN CASE CHARTER WANT TO CLAIM THAT IT IS SOME INTERNAL MULFUNCTIONING , IT IS CHARTER ITSELF WHO MOST PROBABLY MADE THAT MULFUNCTIONING IF ANY. IN A PREVIOUS TIME THEY CLAIMED IT IS MY ROUTER AND SHIFTED THE PROBLEM TO THAT SIDE. THIS TIME IWAS CAREFUL ENOUGH TO TEST CONNECTION ON MY COMPUTER DIRECTLY CONNECTRD TO THE MODEM AND THEY PROBABLY SENSED THAT SO THEY MAY CLAIM IT IS THE MODEM THAT NEEDS RESTTING THIS TIME. SUCH EXECUSES ARE HARDLEY BELIIEVABLE WHEN IT IS AN ALWAYS OFF PROBLEM LET ALONE WHEN SOMETIMES THERE IS A CONNECTION. ANY HOW I INTEND TO KNOW WHAT THEY MEAN BY RESSETTING THE MODEM IN ORDER TO ALSO REMOVE THIS EXCUSE DESPITE HOW IT IS UNBELIVABLE TO BE THE REAL PROBLEM EVEN IF APPLYING THAT WOULD RESTORE MY INTERNET CONNECTION.